Play Smart, Stay in Control

Taking a Break

A cooling-off period pauses your account for days or weeks. You can set it yourself in the lobby. Self-exclusion is a longer step: it closes your account for a fixed term, often six months or a year. It cannot be cancelled early, no matter what. To request self-exclusion, email or message support in writing. They will confirm and block your access. During that time you cannot deposit, play or log in. Use the break to speak to someone you trust or seek professional advice.

Recognising a Problem – Self-Check Questions

Ask yourself honestly: do you chase losses by playing longer or betting bigger? Have you borrowed money, sold something or used bill money to play? Do you hide how much you play or lie about it? If yes, these are warning signs. Do you play to escape stress, boredom or sadness? Do you need higher stakes to feel the same thrill? Have you missed work, sleep or time with family because of gambling? One or two yes answers may not mean a problem, but several is a reason to act.

Protecting Minors

This site is for players aged 18 and over only. If you share a computer, make sure no one underage can access the lobby. Parental control and filtering software, such as Net Nanny or Cybersitter, can block gambling sites on a shared device. Never share your account details or leave your session logged in. If you suspect a minor has used the site, contact support immediately. We take this responsibility seriously and will help you restrict access.

The Money Facts

Gambling is entertainment, not a way to make money. Every game is designed so the operator has an edge over time. No system, streak or staking plan can change that. Treat any win as a lucky moment, not a salary. Set a budget for fun and never play with money you cannot afford to lose. If you are playing to win back what you lost, you have already lost more than the money. Walk away and try a different kind of entertainment tomorrow.

Where to Get Help

If you are worried, start by telling one person you trust. That is the hardest step and the most important one. A doctor or a licensed counsellor can give you a private, non-judgmental ear. No one needs to know except you and them. Free, confidential help is available from Gamblers Anonymous, GamCare and Gambling Therapy. Search for these organisations by name online. Do not rely on a number you see here – numbers change. Your first conversation could change everything.

Spending Limits and Reality Checks

To set a deposit limit, go to your account settings or contact support. You can choose daily, weekly or monthly limits, and a separate loss limit. A tighter limit takes effect straight away; a looser one only after a cooling-off period of several days. Session time limits and reality-check reminders work the same way. The site will alert you at intervals you choose. These tools stop you losing track of time and money. You can adjust them at any time, but increases are always delayed to protect you.

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