Privacy Policy

Retention and Deletion

We keep personal data only for as long as necessary to fulfil the purposes described in this policy. Contact form submissions are stored for a reasonable period after the matter is resolved, after which they are securely deleted. Server logs are retained for a limited time to support security analysis and site improvement, and then purged automatically. Once data is no longer needed for any legitimate business purpose, it is erased from our systems in line with Malaysian law.

Cookies and Their Cost

The site uses cookies to remember your preferences, such as language choice and display settings, and to help us understand how the platform is used. Some cookies are essential for the site to function correctly, while others are analytical. If you disable cookies in your browser, the site will still work, but you may lose certain conveniences, such as being reminded of your last visited page or having your language setting saved. You will need to re-enter such preferences on each visit.

Your Rights to Access and Erasure

If you would like a copy of the personal data we hold about you, or you wish to correct any inaccuracies, you may request this through the contact page. We will respond within the timeframe required by Malaysia's data protection legislation. You also have the right to ask us to delete your personal data. Once we verify your identity, we will erase the relevant information unless we are legally obliged to retain it. To make such a request, simply use the contact form on the site.

Who We Share Data With

We share personal data only with providers who help operate the site, such as hosting companies and analytics services. These providers act on our instructions and are contractually obliged to keep your data confidential and secure. We do not sell, rent, or trade your personal information to any third party. We will not disclose it to any external organisation for marketing purposes without your explicit consent, except where required by law or a competent authority.

What We Collect

When you use the contact form to ask a question or request support, we collect the details you choose to provide, such as your name, preferred contact method, and the content of your message. These are submitted voluntarily by you. Our web server also records standard technical data automatically each time you visit the lobby or any page on the site. This includes your IP address, browser type and version, the pages you view, and the date and time of those visits.