Contact Support

Typical Reply Times

Live chat replies are usually within 30 seconds to 2 minutes. If the queue is long, you may wait up to 5 minutes, but the team handles most requests in a single session. The contact form is answered within 2 to 4 hours during busy periods. You will receive an email confirmation when your message is received, and a full reply once the team has reviewed it.

Live Chat vs Contact Form

Live chat is the fastest way to get help with anything account-related: login trouble, withdrawal status, or bonus questions. The team can see your session and resolve most issues in a few minutes. Use the contact form when you need a written record of the conversation – for example, a formal complaint or a dispute about a transaction. The form sends a copy to your email so you can refer back to it.

What Not to Share Publicly

Never send your password, full card number, or any one-time verification code through live chat or the contact form. Legitimate support will never ask for these. If you accidentally share sensitive information, change your password immediately and contact the platform to flag the issue. Keep your account safe by only sharing account usernames and transaction details.

What to Have Ready Before Chat

Before you open a live chat, have your account username handy. If your issue involves a transaction, note the approximate time it was made and the payment channel you used – for example, Touch 'n Go eWallet or bank transfer. This information lets the first reply address your problem directly instead of asking for details. It also helps the agent verify your account quickly without extra back-and-forth.